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Home / Faq
FAQ
FAQ
Find the anwers for the most asked questions on this page.
Where can I find your company details?
You can find our company details here. Here are the main details:
📍 Address: Eikenlaan 11, 3951 XL Maarn
📧 E-mail:[email protected]
📞 Phone: +31 6 42549215
🏢 Chamber of Commerce: 70505020
💼 VAT: NL002065124B30
Didn’t find what you were looking for? Contact us at [email protected] ✉️
Where can I find the general terms and conditions?
You can read them here!
Do you have a privacy policy?
Ofcourse! In case you want to read it, click here.
I have a question or would like some advice. How can I contact you?
You can always contact us via [email protected].
And if you prefer to call, you can reach us via +31 6 42549215.
I am missing a product on your website. Are you open for suggestions?
Absolutely! We want to offer the most complete assortment possible for you, so all suggestions are welcome. Send your suggestion to [email protected] 🥕
I have a complaint, what now?
No worries! We are here for you via [email protected] or call +31 6 42549215.
Why is sustainability so important to VegaVriend?
VegaVriend wants the best for everyone: animals, people, and (let’s not forget) the planet. 🌍
By working as sustainably as possible, we hope to contribute to a livable world. Want to know how we do this? Click here!
How can I ensure that I keep my dog or cat in the most sustainable way possible?
No worries, at VegaVriend you’re in the right place!
🥦 It starts with food: plant-based food is much more sustainable than meat-based food. When you switch your dog or cat to plant-based food, you’re already doing a great job!
♻️ Additionally, we have many other sustainable products in our assortment. Think of dog and cat toys, poop bags, cat litter, and various care products.
🌳 Avoid overconsumption and shop consciously! With a bit of creativity, you can go a long way. Need inspiration? Check out our blog.
Conclusion: at VegaVriend, you’re always in good hands, especially when it comes to sustainability!😉🌿
What do you do for sustainability?
A lot! Here are some of our key points:
🌱 All our products are 100% vegan.
🌱 All the products we sell are sustainable in some way. For example, they are organic or made from recycled/biodegradable materials.
🌱 Our stock is stored in a well-insulated building with solar panels on the roof and LED lighting.
🌱 Our packing slips are printed on recycled paper.
🌱 We reuse our packaging materials, and all new boxes are made from recycled cardboard.
🌱 We use paper tape instead of plastic.
🌱 We don’t use an office, we work from home! Remote work is sustainable because it reduces CO2 emissions, saves energy, lowers waste production, and improves work-life balance.
Want to read more about our warehouse? Click here.
Where can I find more information about VegaVriend?
How nice that you want to know more about us. On these pages, you will find more information about our story, the team, and our vision and mission. Enjoy reading!
Where can I find articles with information about vegan dog and cat food?
At VegaVriend, we love to share important articles about vegan dog and cat food! Check out our collection here in our library. Have we missed an important article? Tip us at [email protected]
What are other websites with information about vegan dogs and cats?
We’ve created a great list for you of helpful and informative websites:
Vet Andrew Knight: Vegepets.info
Producent Greta and V-complete: Vegan4dogs
This list will be updated later!
Do you have suitable kibble for puppies?
Yes, we do! You can find them here.
What snacks are suitable for puppies?
We have several snacks that are suitable for puppies. You can easily find them by using the filters, and we will always mention it in the description. .
What toys and chew bones are suitable for my puppy’s chewing needs?
Chewing is something puppies love to do. Fortunately, we have several vegan and sustainable options for your pup. So no worries, your shoes will stay safe! Check out various suitable options by using the filters.
Do you have suitable food for kittens?
Unfortunately, we don’t have that (yet). Have you spotted a vegan cat food brand that we don’t sell yet? Please let us know via [email protected]!
What product are available for my senior pet?
We have different kind of kibble and snacks available for the grey cuties that are seniors! Don’t forget to check out the supplements, for a little extra support.
Where do I find vegan receipes for dog and cat food?
Great question! You can find some real tasty receipes online and in books. There are many unique and fun meals available! We will share a couple of them down below:
Book Dog.Eat.Plant.
Online receipes for dogs
Online receipes for cats
What chew toy is best for strong chewers?
You can find our chew bones and chew toys here!
Why do you have less cat food in store compared to dog food?
Good question🐱 Every day we search for new product that we can add to our webshop, but there is simply less available when it comes to plant-based cat food. Years ago that was also the case for plantbased dog food, and look at it now! Hopefully we will find more cat food for our vegan pets soon. If you have any tips, we would love to hear them!
My pet is allergic to wheat. Some products contain ‘grains’, does it concern wheat?
Wheat is indeed a grain, but not all grains are wheat. If a package indicates that it contains grains, it could be wheat or a combination of grains, such as rye, corn, or rice. That’s why you’ll find all ingredients listed per product in the description, and you can use the filters. Select the ‘wheat-free’ filter in the product category you’re browsing. This way, you’ll see all wheat-free products, and you won’t have to search for them yourself!
My pet probably has an allergy. Do you have products for my pet, if it’s not clear what the allergy is yet?
Ah, that’s a tough one! It’s difficult to give advice if there isn’t a specific allergy known yet. A possibility would be to try products that are made from only one ingrediënt. Like the sweet potato snacks, the Pawfect fruitsnacks Or the Soopa snacks. When in doubt, always consult your vet!
How can I prevent urinary problems for my cat?
Keep an eye on the PH levels of your cat’s urine. The tests can be gradually reduced and are easy to perform. This prevents the urine from becoming alkaline and, eventually, bladder grit. Do you want to know how to do the PH tests? See what Dr. Andrew Knight says about it here.
Do you have special food for my cat with kidney problems?
As far as we know, unfortunately, there is no plant-based food for cats with kidney disease yet.
However, we do offer the Cranimals supplement, which supports kidney health. You can read more about Cranimals and their products here. Always consult your veterinarian regarding food choices when your cat has health issues.
Do you sell hypoallergenic kibble for cats?
Yes, we do! The kibble from Ami Cat is hypoallergenic. Shop here.
How can I be sure that the products do not contain animal ingredients?
VegaVriend does not sell products with animal ingredients! We always make sure a product is plantbased, before we add it to our webshop. If we have the tiniest bit of doubt, we always double check with the producers of the product. That’s how we can guarantee that all products in our webshop are 100% plantbased!
What food do you recommend for my pet?
Advice about nutrition depends on a number of factors, like: age, size, exercise and allergies. And, just like people, all furry friends are different. Use our nutrition guide for some quick suggestions, and contact us ([email protected]) if you need a more indepth advice!
Where do I find the ingredients, nutritional value and dietary guidelines of a product?
You can find all this information per product in the description. We try to list everything in as much detail as possible. But if a question remains, please don’t hesitate to contact us at [email protected]! We will be happy to help you.
Why would I let my dog or cat transition to a plant-based diet?
Woof! We could write a book about it! Rick actually already did 😉
But if you want a short anwer: Plantbased food is healthy, durable, tasty and without animal cruelty!
What other reasons do you need?
In case you prefer the long answer: read it here.
Is plantbased petfood healthy and nutritional?
All the dry food we sell is complete food. This means it contains all the necessary nutrients. So yes, it is just as nutritious and healthy as regular kibble. For instance, taurine (a very important ingredient for cats to stay healthy) is always added to the cat food, and all the dog food is carefully formulated as well. If you have any concerns about your pet’s health, always consult your veterinarian.
How can I start with a plant-based diet for my cat or dog?
There are several ways to do this, and we’ve outlined them for you in this blog!
What is most important when you are feeding your cat or dog vegan food?
Make sure your pet receives complete nutrition. This means the food contains all the nutrients your pet needs for a long and healthy life. All the dry food we sell is complete, making shopping easy!
You could also prepare homemade meals, supplemented with an appropriate addition. You can find more information about this in the book Dog. Eat. Plant!
What advantages come with a subscription plan?
With a subscription plan your products will be shipped on a frequent basis and the payment will be completed automaticly via SEPA. So that means you don’t have to place an order, which makes life a little bit easier! Also, you will collect double the amount of points than you normally would. Win-win!
How can I sign up for a subscription plan?
We love that you want to subscribe to one (or more) of our products! And you know what? Your pet is going to love it even more!🐱🐶
How to do it:
Step 1: Create an account! Through your account, you’re going to be able to manage your subscription(s). How to create an account? Read all about it here.
Step 2: Go to the product of your choosing (not all product are available for subscription).
Stap 3: Choose how often you want to receive the product (for example: 1 per month)
Stap 4: Add the product to your shopping cat. Do the same for other products you want to add to your subscription.
Stap 5: Complete your order and your subscription start at the day we received your payment!
DONE!
Do you want to know more? Read this blog!
The next payments will be completed via SEPA (Direct Debit). Questions? Contact us via [email protected] or call +31 6 42549215.
How and when can I pay for my subscription(s)?
The payment will be completed trough SEPA. This system works automaticly, so you don’t have to do anything!
When subscribing, you can choose the frequenty of your subscription yourself.
All detailed information about your subscription is available trough your account. Can’t find the information you need? Reach out to us via [email protected]
How can I modify or cancel my subscription?
You can easily manage your subscription(s) from your account! To modify or cancel your subscription, log in to your account, go to the ‘subscription’ area in the left menu, and handle your subscriptions from there.
Do you want to know more? Read this blog!
What features are available with an account?
With an account, you can:
🐶 View previous orders and easily reorder.
🐱 View and manage your subscription(s).
🐰 Earn points.
🦜 Store digital products.
🐾 Save your favorites.
And even more soon..
How do I create an account?
Simple! Click on the ‘login’ icon at the top right. Enter your details and set a password. You’ll then receive a confirmation email, and your account will be created.
How do I change my account settings?
First, log in to your account by clicking the ‘login’ icon at the top right. Once you’re in your account, you’ll see a menu on the left side. Click on the relevant section you want to change and then click the pencil icon to make your edits! If you need any help, let us know via [email protected]
What should I do if I can’t log in to my account?
Reach out to us at [email protected] or give us a call at +31 6 42549215, and we’ll sort it out for you!
How does the points system work?
Based on your order amount, you receive points assigned to your account. You can view the number of points you have accumulated in your account under the ‘Points’ section. With your earned points, you can eventually choose (free) products or donate them to a non-profit organization.
How can I return my order?
- Check if you meet the conditions (read them here!).
- Place the products, unused and unopened, in a box.
- Include the packing slip or write the order number on the box. You can find this on the packing slip and in your email.
- Send the return package to the following address:
We-Fulfil Returns Department
Nijverheidsweg 12 -1
3762 ER SOEST
Note: Returning an order is at your own expense!
Want to know more? Check our terms and conditions.
Do you have a complaint about one or more of our products? Contact us at [email protected], including your order number and the relevant product, with a photo if possible. It is also a possibililty to call us!
Can I return or exchange products?
Returning or exchanging is possible under the following conditions:
📦Returns must be made within 14 days of receiving the complete order.
📦Returns are only possible if the product has not been used or opened.
📦Shipping costs will only be refunded if you return the entire order.
📦Returns are at your own expense.
How can I find out the current status of my order?
Easy! We will send you a Track&Trace via e-mail as soon your order has been shipped. The track&trace will show you the progress! If something goes wrong, please contact us at [email protected] or call +31 6 42549215
How quickly can I expect my order?
Your order will be shipped within 2 business days after payment is received! If it is taking longer than usual, check ‘order and pay’
To which countries do you ship?
Anywhere in Europe! But we mostly ship to the following countries:
- Netherlands
- Belgium
- Germany
- France
- Spain
For other European countries or if you have specific questions, please contact us at [email protected] or +31 6 42549215
Unfortunately, we do not ship outside of Europe for two very good reasons.
1. Due to the long journey, we cannot guarantee the quality of the products.
2. It doesn’t align with our sustainability vision.
What are the shipping costs?
🚚 Shipping costs:
- Netherlands: Free shipping for orders over €100!
For orders under €100, shipping costs €8.95 (incl. VAT). - Belgium & Germany: For orders over €100, shipping costs €6.95 (incl. VAT)!
For orders under €100, shipping costs €14.95 (incl. VAT). - France & Luxembourg: For orders over €100, shipping costs €9.95 (incl. VAT)!
🌍 For orders to other countries, check the costs during the checkout process or send an email to: [email protected]
My order is taking longer than usual to be shipped. Help!
Just checking: does your order include a backordered product?
Yes? This means that the product was out of stock at the time of purchase. Your order will only be shipped from our warehouse once it is complete and all products are back in stock. This might be why your order is delayed. If you have any questions, feel free to contact our customer service!
No? Please contact us at [email protected] or +31 6 42549215. Make sure to include your order number so we can assist you as quickly as possible!
Something went wrong with my order. What now?
No worries! We’re here to help via [email protected] or +31 6 42549215. Please mention your order number, what went wrong, and which product is involved. This way, we can assist you as quickly as possible!
How do I use a gift card?
Received a VegaVriend gift card? Lucky you! You can enter your gift card code in the order summary, just like a discount code. The order summary will appear right before you proceed to payment.
How do I buy a gift card?
A gift card from VegaVriend is a great present to give (if we may say so ourselves)! For sustainability reasons, we only sell digital gift cards. You can order them here, and afterwards, you’ll receive the gift card via email.
How do I use my discount code?
Just before you proceed to checkout, you can enter your discount code in the order summary. Then click on ‘Apply.’ Voila—your discount will be automatically applied! You’ll also see it immediately reflected in the payment summary.
What payment methods are available?
You can pay with us via the following methods:
- iDEAL: Free
- CreditCard: Free
- Bancontact/MisterCash: Free
- Direct payment: Free
- Direct debit: Free
- PayPal: €0,35 + 3,9% extra
- Klarna: €1,00 + 2,99% extra
- Apple Pay: 1,8% extra
- Belfius: Free
How can I order?
Follow these four simple steps to order via our website:
Step 1: Have you seen a product you’d like to order? Click on the orange button with the shopping cart icon or the one that says ‘Add to Cart.’
Step 2: Have you added all the desired products to the cart? Click on the shopping cart button at the top right and review the contents of your cart. You can also add a voucher or discount code here if you have one.
Step 3: Fill in your details, choose your preferred payment method, check that everything is correct, and then click on the button to order and pay.
Step 4: Done! You’ll receive a confirmation email, and as soon as your package is shipped, we’ll send you a track&trace.
Having trouble or would you prefer to order through our customer service? Contact us at [email protected] or +31 6 42549215
